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Privacy policy

Information to website users


This information notice shall be deemed to refer, and therefore applicable, solely to this website and the services offered by the owner through it, without extending to pages or sites accessible through links and managed by third parties. Each user is therefore invited to carefully read the relevant privacy notices for a more detailed understanding of the processing carried out through such websites.


Identity and contact details of the data controller

In accordance with data protection legislation (in particular the Federal Data Protection Act (DPA) and the GDPR), the personal data of website users will be processed by:

Azienda Elettrica Ticinese (AET), El Stradún 74, 6513 Monte Carasso (Data Controller).


Purposes of the processing

Navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.

This information is not collected for the purpose of allowing identification of the user by the website owner.

The website owner collects anonymised information for the sole purpose of improving the operation of the site (anonymised technical cookies), or in order to comply with legal obligations (IP address). This data could be used by the competent authorities, e.g. for the investigation of liability in the case of criminal offences.

Visiting our website also provides access to third-party websites and their cookies.

For more information about cookies, please see our Cookie Policy.


Data provided voluntarily by the user (e.g. via contact form)

Personal data, such as e.g. an e-mail address or a curriculum vitae, may be sent optionally, explicitly and voluntarily via the channels indicated on the website.

This type of personal data is used for the sole purpose of providing the requested service (e.g. enquiries).


Profiling / Automated individual decisions

No profiling techniques are used and no automated individual decisions are made.


Categories of recipients of personal data and transmission of personal data abroad

AET is supported in the operation of this website by an external company that offers web hosting services (and therefore has access to some personal data), which offers adequate security guarantees.

AET does not disclose data to third parties, except in the context of software maintenance by external consultants, who may be based in Switzerland, Italy or Germany, and who offer adequate security guarantees.

Transfers only take place to countries and companies that provide an adequate level of protection.


Data retention period

The actuality of personal data is evaluated periodically (in principle once a year). Personal data that are no longer current and no longer required are deleted.


Rights of data subjects

Data subjects may exercise their rights at any time:

  • to access to data
  • to obtain the rectification or erasure of the data or the restriction of their processing
  • to object to the processing
  • to data portability
  • to withdraw consent, where applicable: withdrawal of consent does not affect the lawfulness of processing based on consent given before withdrawal
  • to lodge a complaint with the supervisory authority.

For further information on the rights of data subjects, please refer to Chapter 4 of the DPA and Chapter 3 of DPO and GDPR.


Contact e-mail address and how to exercise the rights of data subjects

The rights of the data subject may be exercised by sending an e-mail to


Right to lodge a complaint with the Federal Data Protection Commissioner

The data subject has the right to lodge a complaint with the Federal Data Protection Commissioner.


Useful links